How we collect, use, and protect the information you share with us.
This Privacy Policy explains what information we collect when you use this website or ship with us, why we collect it, and how it is handled.
Information we collect: when you request a shipment, track a package, or contact us, we collect the details you provide — names, email addresses, phone numbers, physical addresses, and information about the shipment itself (contents description, weight, dimensions, and declared value if insured). We do not ask for or store payment card numbers on this site.
How we use it: we use this information to create and manage shipments, send tracking and delivery status emails, respond to inquiries, calculate shipping estimates, and keep records required to operate our shipping service. Contact information tied to a shipment is also used to send status update emails as the shipment moves through our network.
Cookies and site data: this site uses a single session cookie to keep you logged in to the admin panel and to remember short-lived confirmation messages. We do not use third-party advertising or tracking cookies.
Sharing: we do not sell your personal information. We may share shipment details with the carrier or courier handling a given shipment, and with service providers who help us operate this site (for example, our email delivery provider), solely to provide the service you requested.
Data retention: we keep shipment and contact records for as long as needed to provide our services, meet legal or accounting obligations, and resolve disputes.
Security: we use reasonable technical and organizational measures to protect the information we hold, including encrypted connections and access controls on our admin systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your choices: you can contact us at any time to ask what information we hold about you, request a correction, or request deletion where we are not required to keep it for legal or operational reasons.
Changes to this policy: we may update this policy from time to time. The version posted here is always the current one.
Contact us: if you have questions about this policy, reach out using the details on our Contact page.
